Contact us by: info@mentalkicks.com

Company Background
We sell 100% authentic products. Here you can find rare sneakers for good prices. We guarantee all our products are 100% authentic or your money back.

Our Concept
We named our store mentalkicks because we know what our dear customers think, we know men talk kicks, and therefore we know what kicks you want to have. Our goal is to bring our customers the hottest and rarest authentic sneakers and clothing in the world. www.mentalkicks.com aims at providing our customers with a professional, secured and convenient place to shop the most fashionable and limited sneakers online.

Our Development
We start our business since 2002. First we sell on eBay, and gradually expand our business to famous sneaker forums ISS and NSB.org. Throughout the years, we build extremely high reputation and become one of the most legit sneaker sellers in the world. In 2008, we move to a higher level by creating www.mentalkicks.com. We sell Nike, Adidas, New Balance and more fashion brands coming in the future, such as Visvim, Neighborhood and Clot.

Our Guarantees

  • We guarantee all our products are 100% authentic or your money back.
  • We guarantee payment security. Supported by Paypal and Yahoo! ecommerce, all online payments are processed via Paypal and at the same time Paypal protects all your information on its online secured servers.
  • We guarantee all in stock products will be shipped within 3 business days and all shipments come with online tracking number.


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Shipping

Due to continuous global inflation and increasing cost of shipping, we can no longer do the free shipping that we provided in the past years. But don't worry, we will strive to provide the best price to all our precious customers. Even adding the shipping cost, our customers still get the best price online!

US Order:

$25 per pair by USPS.
$40 $36 per pair by DHL Express.

International Order:

$25 per pair to Asia by Priority Mail.
$40 per pair to all other international countries by Priority Mail.

Standard shipping time is 2 to 3 business days for DHL Express, 7 to 15 business days for USPS.

Once your order is shipped, we will send you a shipment confirmation email with online tracking information. This email will be sent to the email address you provide when you place the order. If you already have the tracking number, it means your order has been processed to the postal facility. Please kindly be patient to wait for the tracking information to be uploaded online. Sometimes, it could take several days for the postal service to upload data.

All orders can be tracked on www.USPS.com, www.DHL.com or here.

All orders will be shipped double-boxed and bubble-wrapped in order to give the best protection to your items.

Shipping courier is responsible for a package once it has been handed over to them. Any loss or damage claims during delivery will be made directly to the shipping courier.


 


F.A.Q.

Are your shoes authentic?
Yes. All our products are guaranteed 100% authentic.


Is your business legitimate? How long have you been in business?
Yes. We do legitimate business since the first day we start our business in 2002.


What currency do your price use?
We use United States Dollars (USD) for all our price.


What payment methods can I use?

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We accept payments by all Major Credit Cards, Paypal, bank wire and Western Union money transfer.
For Paypal payments, we only accept Paypal payments from a verified account or with confirmed billing address. Payments from an unverified account or with unconfirmed address may be denied and refunded.


How do I place an order using Major Credit Cards, Paypal?
We use Paypal's secured express checkout system to accept credit card and Paypal payments. All you have to do is to choose the products you would like to buy, add them to shopping cart, and proceed to checkout. Supported by Paypal and Yahoo! Ecommerce, we have a user-friendly and secured checkout system and you will be guided step by step during the whole checkout process.


Is my credit card payment secured?
Yes. All online payments are processed and secured via Paypal, and at the same time Paypal protects all your information on its online secured servers.


Is my bank wire or Western Union money transfer payment secured?
Yes. We do legitimate business since the first day we started our business. Once your payment is cleared, we will ship the products within two business days.


When will you ship the item and will I receive a tracking number?
All orders will be shipped within three to five business days and you will be emailed an online tracking number within 24 hours when your item has shipped out.
All orders from The United States can be tracked on www.usps.com
All orders from other countries can be tracked on here


How long does shipment take?
Shipment by EMS Express Mail Service takes 2 to 3 business days to deliver. Shipment by Priority Mail takes 5 to 10 business days to deliver.


Do I have to pay any import taxes or custom fees?
All orders will be marked as gift in low value. However, we cannot guarantee against any custom fees and charges and buyers are responsible to the fees and charges if necessary.


Can you ship my order to another address different from my billing address?
Sorry no, we only ship to your credit card billing address, or your Paypal confirmed shipping address.


Can I request more pictures?
Yes, please contact us if you want to see more detailed pictures of our products. We will get back to you as soon as possible.


Why is my order out of stock?
Although we update our inventory on a daily basis, for some hot models, we may receive orders at the same time frame and orders will be processed in a first come first served basis. If the product you ordered is out of stock, we will notify you within 24 hours and your payment will be refunded to you within 24 hours.


Do you have any other sizes or styles that is not listed on your website?
Sorry no, everything we have in stock is listed on our website. However, we update our website frequently with new products so please join our mailing list for latest updates.


What is your return or exchange policy?
If you are unhappy with your goods, you can always return them for a full refund or exchange. Please email us first. Our sincere customer service team is always ready to support you. Then please return the item within 14 days of the delivery date, assuming they are unworn, and in original condition. Once we receive the item, we will issue a full refund or exchange to you immediately.


Is there any discount?
We strive to bring you all hard-to-find shoes at the most reasonable prices. We set the price based on current market value. Sometimes we offer free shipping to our customers during holiday periods such as Thanks-giving and Christmas.


What does "may not be suitable for wear due to time" mean?
Shoes with older production year (for example, 1999 or older) may not be suitable for wear and may deteriorate quickly with actual usage (for example, the upper and midsole may separate). We carefully state the condition of all of our inventory but cannot assume any responsibility in the case of these kind of older, vintage shoes. By purchasing from Mentalkicks.com you agree to all rules and conditions stated in our policy section.


info@mentalkicks.com